Digital Finance Foundation

The global wave of digital finance has made cybersecurity a critical priority for financial institutions. A renowned, well-established securities firm with over thirty years of deep roots in Southern Taiwan’s securities market officially adopted Chief Telecom Cloud WAF (Web Application Firewall) solution in February 2023.

This strategic move was aimed at continually providing investors with a secure, stable, and fast trading environment while actively responding to stringent regulatory requirements for customer data protection. The adoption not only effectively enhanced the firm’s web application security capabilities but also underscored its corporate philosophy of “continuous innovation and sustainable operation,” successfully building a trustworthy digital investment platform for its investors.

Veteran Securities Firm Deepens Market Presence, Achieving New Peaks in Digital Transformation

Starting operations in Kaohsiung over thirty years ago, the securities firm has witnessed the rapid growth and fluctuations of Taiwan’s stock market. As one of the first operators to receive a securities license, the firm has actively embraced the trend of digitalization. It continuously strengthens its online services, optimizes its trading software platform, and consistently introduces new strategies and professional talent. This dedication aims to provide investors with the most competitive commission rates and the most stable trading experience.

This spirit of continuous innovation has enabled the firm to maintain its leading position in the highly competitive securities market. However, with the popularization of online services, the accompanying cybersecurity threats have become increasingly severe. Effectively preventing cyberattacks and ensuring the safety of customer personal data and sensitive transaction information has thus become the firm’s top priority.

From Traditional Defense to Intelligent WAF: The Implementation and Transformation of Chief Telecom Cloud WAF

Facing increasingly sophisticated cyberattack methods, the firm recognized the limitations of traditional firewalls in providing application-layer defense, making it difficult to instantly identify and block advanced malicious activities. Prior to adopting the Chief Telecom Cloud WAF solution, the company primarily relied on traditional firewalls for security control. This meant the cybersecurity team could only conduct retrospective analysis and judgment using logs, a process that was not only time-consuming but also prone to misjudgment, making it difficult to effectively respond to rapidly evolving security threats.

To address this, the securities firm actively sought a more professional and comprehensive cybersecurity solution. Among numerous competitors, Chief Telecom stood out, leveraging its outstanding technical expertise, flexible customization capabilities, and exceptional cost-performance ratio.

A senior executive from the firm stated: “To ensure the security of customer personal data and other sensitive information, and to comply with regulatory requirements, we implemented a WAF service as mandated. Chief Telecom was able to flexibly accommodate our customized needs and demonstrated an extremely high cost-performance ratio compared to other vendors. Furthermore, Chief Telecom has a strong reputation and recognition in the cybersecurity industry, making them a trustworthy partner.

Since adopting Chief’s Cloud WAF solution in February 2023, the securities firm’s cybersecurity defense capabilities have significantly improved. The majority of malicious traffic is now effectively blocked before reaching the internal systems, substantially reducing the load on the traditional firewall and strengthening the overall security network.

Furthermore, the structured and clear reports provided by Cloud WAF enable the cybersecurity team to quickly identify the type and source of malicious activity, thereby effectively boosting the efficiency of security response and the accuracy of decision-making. In contrast to the past, security personnel can now utilize the WAF’s intuitive, user-friendly reports to rapidly grasp the source, frequency, and methods of attacks. This not only allows for a more comprehensive understanding of the threat landscape but also facilitates the adjustment of defense strategies, making decision-making and response more precise and timely.

Key Advantages of Chief Telecom’s Cloud WAF Service:

According to a senior executive at the securities firm, Chief’s Cloud WAF service earned their favor and delivered tangible benefits due to the following advantages and features:
1. Cloud Deployment and Maintenance Convenience: The Cloud WAF utilizes a cloud deployment model, eliminating the need for clients to invest heavily in hardware procurement and maintenance. It allows for flexible scaling of defense capabilities based on business needs. Its automated update and maintenance mechanisms significantly reduce the client’s operational burden, ensuring that defense strategies are always up-to-date.

2. Intelligent Threat Detection Technology: Chief’s Cloud WAF integrates advanced machine learning and behavioral analysis technologies, enabling real-time detection and blocking of various Web application layer attacks, including the OWASP Top 10 (such as SQL Injection and Cross-Site Scripting, XSS). Furthermore, its continuously updated threat intelligence database ensures it can effectively counter new types of cyberattacks.

3. 24/7 Professional Cybersecurity Team Support: Chief Telecom has a team of highly experienced cybersecurity experts, providing 7×24 real-time technical support and consulting services. Whether it’s system configuration, attack pattern analysis, or defense optimization advice, the Chief team offers customized assistance tailored to the client’s actual needs, serving as a solid backing for the enterprise’s security perimeter.

Professional Services That Earn High Client Trust

The securities firm noted that the entire project, from the initial meeting with Chief team to the service activation, took only about one and a half months and proceeded remarkably smoothly. This success was attributed to the high professionalism and immediate responsiveness of Chief Telecom engineering team.

A senior executive said, “Throughout the process, Chief Telecom’s engineers demonstrated immense professionalism and responsiveness, quickly providing clear advice and solutions to all our technical and planning questions. The testing and verification procedures before the official launch were also executed with meticulous detail, fully showcasing their strict adherence to quality and their responsible attitude toward the client.”

Since the implementation of Chief’s Cloud WAF solution, the firm has had a very positive experience during actual operation; the overall system has been highly stable, with virtually no downtime or errors.
The support from Chief Telecom customer service team has also been prompt and effective, handling issues quickly and proactively, instilling confidence in the firm’s operations and maintenance. In particular, they expressed high satisfaction with Chief Telecom’s technical consulting services, praising the provision of highly flexible and professional real-time support as a powerful backbone for establishing a more robust cybersecurity defense.

Deepening Partnership to Fortify Digital Finance Security

The securities firm’s successful deployment of Chief Telecom Cloud WAF solution has not only effectively strengthened its own cybersecurity defenses but has also provided a safer and more trustworthy trading environment for its investors. This success story further validates Chief Telecom’s leading position in the cybersecurity field and its outstanding service quality.

Looking ahead, the firm stated: “Our overall cybersecurity architecture is now quite mature. In the future, should there be any more efficient and cost-effective security enhancement plans, Chief Telecom will be a priority for our evaluation. We hope to continue collaborating with Chief Telecom to expand our security defense mechanisms across various fronts, jointly elevating our defense posture.

Concurrently, Chief Telecom will continue to uphold its service philosophy of “customer first,” constantly refining its technology to provide leading security solutions for more enterprises, and collectively promote the healthy development of Taiwan’s digital economy.

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