Notification Statement For Personal Data Collection
2026/09/01_V2.0
Chief Telecom Inc. (hereinafter referred to as “we”) hereby informs you of the following matters in accordance with Article 8, Paragraph 1 and Article 9, Paragraph 1 (if applicable) of the Personal Data Protection Act (hereinafter referred to as the “PDPA”):
I. Specific Purposes for Collecting Your Personal Data to Provide the IDC, Network (Internet/IEPL/IPLC/MPLS VPN/SD-WAN/Local Loop), Cloud Services (hereinafter referred to as “this Service”)
| Specific Purposes and Codes | Description of Specific Purposes |
| 040 Marketing | Providing information on products, pricing plans, promotional packages, and other customer rights and interests reminders related to this Service. |
| 063 Collection, Processing, and Utilization of Personal Data by Non-government Agencies under Statutory Obligations | Collecting, processing, and utilizing personal data as required by laws or regulations explicitly and specifically authorized by law. |
| 069 Contract, Quasi-contract, or Other Legal Relations Matters | Exercising rights and performing obligations in accordance with the contract of this Service. |
| 090 Consumer, Customer Management and Service | Establishing customer profiles to provide services such as billing, payment reminders, rights notifications and enforcement, and fault reporting. |
| 091 Consumer Protection | Handling matters in accordance with the Consumer Protection Act and other relevant regulations. |
| 133 Operation of Telecommunications and Telecommunications Value-added Network Businesses | Providing telecommunications services related to this Service. |
| 135 Information (Communication) Services | Management necessary to maintain the reception, coverage, smooth traffic, and security of this Service’s network. |
| 137 Information and Communication Security and Management | Handling matters in accordance with the Cyber Security Management Act and other relevant regulations. |
| 142 Sports and Athletic Activities | Management of basic profile and registration data for participants in sports, athletics, and tournament events. |
| 143 Sports and Recreation Business | Member management, event planning, and guidelines for sports and health recommendations. |
| 157 Investigation, Statistics, and Research Analysis | Utilizing statistical data and analyzing customer usage of this Service to design the most appropriate and suitable pricing plans and products, and to provide recommendations on applicable plans and promotional offers. |
| 181 Other Registered Business Items or Businesses Specified in the Articles of Association | Other business operations that fall within the scope of the company’s registered business items or its articles of association. |
II. Categories of Personal Data Collected to Provide This Service:
(1) Data based on a contractual relationship or provided by you.
(2) VoIP numbers and IP addresses assigned by us for your use.
(3) Network usage information.
(4) Domain browsing information.
(5) Location information.
(6) Billing information.
(7) Other service information.
III. Period for Processing and Utilizing Personal Data
(1) We will process or utilize your personal data collected for specific purposes during the period you use this Service.
(2) Upon the termination or cancellation of this Contract (when you no longer use this Service), we will retain your personal data for a necessary period in compliance with relevant laws and regulations, such as the Telecommunications Management Act.
IV. Region for Processing and Utilizing Personal Data
We will process and utilize personal data within the territory of Taiwan.
V. Entities for Processing and Utilizing Personal Data
(1) We (including subsidiaries, external institutions commissioned by us, or partners cooperating with us to deal with related affairs).
(2) Authorities/institutions authorized by laws and regulations to collect, process, and utilize such data.
VI. Methods of Processing and Utilizing Personal Data
(1) Establishing a customer profile for you to enable us to manage accounts and provide services.
(2) Conducting billing operations, such as issuing invoices, based on your service usage information and billing information.
(3) Contacting you through various means of contact methods for business communication or notifying you of information related to this Service.
(4) To optimize this Service and deliver tailored plan recommendations, we may analyze your personal data and improve or develop our products/services based on the analysis results.
VII. Exercise of Personal Data Subject Rights in accordance with Article 3 of PDPA
(1) Exercise of Data Subject Rights
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- Right to inquiry and review: You may apply to inquire, review or request a copy the personal data we hold about you; provided, however, that we may charge a necessary cost fee.
- Right to supplement or correct: You may apply to supplement or correct your personal data; provided, however, that you shall appropriately state the reasons and facts thereof.
- Right to request suspension of processing or utilization: If the accuracy of the personal data is in dispute, you may request the cessation of processing or utilization of your personal data; provided, however, this shall not apply if it is necessary for business operations or if you have provided written consent with the dispute explicitly noted.
- Right to request deletion, cessation of collection, processing, or utilization: If you believe we have unlawfully collected, processed, or utilized your personal data, you may request the deletion, cessation of collection, processing, or utilization of your personal data. We will review whether there has been a violation of the law and respond to you with the results.
- Right to request deletion, cessation of processing, or utilization: Upon termination or cancellation of this Contract, or when you believe we no longer need to retain it, you may request the deletion, cessation of processing, or utilization of your personal data; provided, however, that we may still retain, continue to process, or utilize your personal data where necessary for business operations (e.g., retention periods prescribed by laws and regulations) or upon obtaining your additional written consent.
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(2) Methods for Exercising Your Rights
Call the customer service hotline at +886-2-26576688 #800 or visit the official customer service center website (chief.com.tw/customer-support/) for consultation and processing.
(3) Responding to Requests
We may respond to and process various requests based on comprehensive considerations such as business necessity and statutory retention periods pursuant to relevant provisions including Articles 10 and 11 of the PDPA.
VIII. Choices and Usage Instructions Regarding Personal Data Provision
(1) You are free to choose whether to provide relevant personal data and categories; however, the personal data listed when applying for this Service is necessary for notification purposes. If such information is inaccurate or incomplete, you may be unable to apply for this Service or receive timely information related to it.
(2) Other personal data is automatically generated and recorded during your use of this Service. If you do not wish for us to process or utilize it, please follow the aforementioned methods to exercise your rights (refer to Article VII of this Notification).
IX. Utilization Beyond the Specific Purpose
(1) We will only utilize your personal data within the necessary scope of the specific purposes for collection (refer to Article I of this Notification) in accordance with the preceding descriptions. However, in the event of circumstances as stipulated in Article 20, Paragraph 1 of the PDPA, we will utilize personal data beyond those of collection purpose in accordance with the law.
(2) Period of utilization beyond the collection purpose: The retention period prescribed by relevant laws and regulations, or based on individual negotiations for specific project (whichever is longest).
