Survey service can be applicable to many scenarios and all kinds of business fields, such as for employees, customers or suppliers. Also, it is able to obtain direct internal and external opinions, performance feedback, item counts, etc. in the most efficient way, and then convert them into valuable viewpoints to help improve sales performance, process efficiency, and service quality.
SurveyCake provides enterprise-level, cloud-based survey service, with which users can design professional and various questionnaires by themselves. Different from the general online survey services, SurveyCake focuses on solving problems faced by users when they build surveys and analyze collected data, so as to help enterprise design a good questionnaire easily and efficiently.
Surveycake PRO |
Google Forms |
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| Question type | 15 kinds of question type (selection based、statement、ranking、line/break、reCAPTCHA included) |
10 kinds of question type |
| User | Simple and friendly user interface. Click or drag to add questions with function tips. | Drop-down menu question type without function tips |
| Customized look | Images can be inserted in the header/footer to create an exclusive style survey. | Images can only be inserted in the header |
| Template | 8 kinds of application scenarios and over 70 kinds of templates to use | No template, bulid up from nothing |
| Notification | Not only survey designer can receive e-mail notification, but also respondent and custom someone. | Only the survey designer can receive e-mail notification. |
| Way of questionnaire sharing | URL link/QR code/Embed code | E-mail/URL link/Embed code |
| Marketing tools supported | 1. Google Analytics tracking code is supported to the survey browsing status and visitor behavior. 2. Facebook Pixel can be embeded in the surveys, which allows you to send surveys to target audience more precisely. |
None |
| Result display | Word cloud, pie chart/bar chart, slides mode supported; able to switch between different display modes. | Simple pie chart/bar chart supported; not able to switch between different display modes |
| Export format | Excel, SPSS, PDF | Excel |
| Multiple functions |
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Skip-to Link Import Question |
| Security | SSL/TSL protection, password protection, reCAPTCHA verification | None |
| Support | Online instructions, Q&A, online customer service | Online document support center |
Satisfaction survey ：Dining/Hotel/Courses/Delivery/Customer Service/Website/Event
Reservation survey ：Hotel booking/Reservation/Facility rental
Preference survey ：Product/Travel/Online shopping/Financial behavior/Maintenance preference/Dining out/Learning /Car purchasing/Breakfast/Exercise habit/Product trial
Event registration：Movie theatre Reservation /Course registration/Seminar registration
Statistics：Taking leave from courses/Remittance confirmation/Wedding cash gift records
Information Collection：Membership data collection/Health statement/Polling
Satisfaction survey：Courses/Events/Onboarding/Interview
Reservation survey：Lunch delivery/Group buying
Preference survey：Learning demand/Logo preference counts/Feedbacks
Event registration：Lessons/Event registration
Statistics：Taking leave from courses/Performance Review/Payment application/Sales performance report
Information collection：Recruitment application/Health statement/Resignation investigation/Job participation
Interview satisfaction survey：Efficiently improving the interview process to appeal to talents
New employee survey：Improving the on-boarding process to improve staff productivity
Job participation survey：Creating a highly-efficient working environment to unite the team
Training satisfaction survey：Improving each training course to provide the required lessons
Resigned employee survey：Discovering and solving internal problems in prevention of losing more talents
Membership data collection：Collecting customer data to enhance sales performance
Sales performance report：Recording spent amount and number of visitors to analyze data more easily
Event satisfaction survey ：Collecting feedbacks easily to proceed with customer group statistics
Product feedback survey：Understanding customers’ pain points and user profile to improve marketing strategy
Poll： Understanding public opinions to know the tendency
Event registration：Efficiently attracting registration and precisely collecting registration information
Delivery satisfaction survey：Utilizing customer feedback on product delivery to improve service quality
Website satisfaction survey：Using SUS as website optimization guidelines
Product fundraising：Collecting marketing information efficiently and investigate customer needs easily
Group buying and order forms：Collecting all order information directly to save manpower
Branch sales performance repor：Collecting sales performance and number of visitors of each branch, and checking data of each branch easily
Product feedback survey：Understanding customers’ pain points and user profile to improve marketing strategy
Food sampling survey：Recording customers’ demand clearly to create high sales performance
Dining satisfaction survey：Appealing to regular customers with considerate customer service
Online reservation：Collecting reservation information easily to manage related customer information
Online reservation of rooms：Arranging huge reservation requirement easily to save on manpower cost
Accommodation satisfaction survey：Appealing to regular customers with considerate customer service and high quality of accommodation
| 1. | Bringing in answers of previous questions as the options choices of next question by using selected-based question type to acquire precise opinions |
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| 2. | Automatically isolate responses that do not meet conditions set improve data accuracy |
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| 3. | Easily enter the number of winners and draw the lucky one by clicking one button! |
| Click “Random Picker” at the upper right corner of backend and enter the number of replies to be drawn. System will choose the lucky winners directly from all the replies to the questionnaire. |
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| 4. | Generate cross tabulation table effortlessly and explore valuable insights. |
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| 5. | Use subsurveys to easily analyze data from each branch, each quarter and each department |
| Based on one single main survey as the template for questions and contents, multiple subsurveys can then be copied and distributed to different target respondent groups and then at the end, combined analysis can be carried out combining all results from all subsurveys. | |
| 6. | Set a timer for questions. Let respondents take their time. |
| “Timer” function can set the answering time of a question to make sure the respondents have given it enough thought. | |
| 7. | Bring in default data to the questionnaire and automatically produce corresponding URL of each customized questionnaire. |
| Firstly, create a questionnaire with single line text or number questions, and then click the URL producer step by step to get the shortened URL. Corresponding URL of each customized questionnaire will be generated and delivered to target audience. | |
| 8. | Embed Google Analytics tracking code in the survey to understand the survey browsing status and visitor behaviors. |
| First, Get GA tracking ID from GA backend. Next, go to SurveyCake backend to start creating the survey, and you will see the Google Analytics field at the bottom of the settings page. Just fill in the Google Analytics tracking number in the corresponding field, and then you can check the data traffic status. | |
| 9. | Facebook Pixel allows you to send surveys to your target audience more precisely. |
| First, get pixel ID in your Facebook Ads Manager. Next, go to SurveyCake backend to start creating the survey, and you will see the Facebook Pixel field at the bottom of the settings page. Just fill in the Facebook Pixel in the corresponding field and you can send survey to target audience more precisely by Facebook advertising. | |
| 10. | Save time and design better questionnaires by add options in bulk. |
| When there are too many options in one question, users can use “Add Options in Bulk” and type in the options in the textbox. Separate the options with “enter,” and then click “confirm” to get all the options in a batch. |
| Q1 | What is the difference between BASIC and PRO? |
| BASIC version provides basic functions. If users want to apply the surveys more conveniently and obtain more valuable results, they have to pay and upgrade to PRO, which offers advanced functions like skip-to, sub-set function, random sorting, timer. For more details, please refer to the comparison chart. | |
| Q2 | My questionnaire is quite popular. Can SurveyCake process a large number of responses? |
| In years of experience, we have completed surveys for events such as running activity of more than 10,000 participants, online voting of hundreds of participants, and even millions of push surveys. SurveyCake is the best choice of a large number of feedbacks. | |
| Q3 | On which devices can I use SurveyCake ? |
| 1.For survey designers: It is suggested to use standard PC or notebook (with either Windows or Mac OS). At SurveyCake backend, users can create, manage, analyze their surveys. To be serious, would you like to create a questionnaire with lots of questions or jump logic with an iPhone? It is also recommended to use the latest browser version. 2.For participants: On the answering page, responsive web design is supported. Therefore, participants can easily finish a survey on any kind of devices. |
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| Q4 | How fast can SurveyCake collect survey responses ? |
| When the participants click finish/send and the page shows “success,” users only need to refresh the backend to be able to see the latest responses. | |
| Q5 | What can I do if I forgot the password ? |
| 1.Enter the login page of SurveyCake and click “Forgot password.” 2.Fill your e-mail address and click “Reset password” and the system will send an e-mail to reset password in your mailbox. 3.Click the link to reset password. 4.Use new password to log in. 5.If it still fails, please fill in customer service form and send to: support@surveycake.com and our customer service staff will support you. |
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| Q6 | Is any instruction material for reference ? |
| Please follow the SurveyCakeinstruction to get started： https://www.youtube.com/watch?v=Qp4wquMNmnM&list=PLaakjbS6R1-Bc4F_oXse8jhY78E4HURfR For more information and resource： ▶Short version of Designing questionnaires https://www.surveycake.com/tw/howtoFeature ▶List of PRO version introduction https://www.surveycake.com/featureSupport ▶Support Center https://www.surveycake.com/support |
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| Q7 | Can I change the registered Email ? |
| While the account is bound to your email, it is like your ID. To protect user privacy and security, once you register successfully, you cannot edit, revise, or transfer account information, including account, password, or questionnaire data. We sincerely recommend you to register a new account with the correct email address. For more information, please go to: https://www.surveycake.com/tw/program?f=change_email_account_or_unbind_facebook When you complete registration of the new account, you can use the function “transfer questionnaire” and transfer the questionnaires to your new account. However, if your previous account is upgraded to PRO, the usage rights cannot be transferred to the new account. |
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| Q8 | What to do if I cannot log in ? |
| Please review your log-in account and password (there might be difference in numbers or capitals) or you can check your mailbox and search for the registration mail sent from hello@surveycake.com. After confirming the account is correct, reset the password to log in. | |
| Q9 | Privacy policy |
| We will not apply your information to any third party or any unrelated usage. Please refer to our privacy policy at: https://www.surveycake.com/privacy | |
| Q10 | Will users be notified when there are function updates ? |
| Please see the latest posts about function updates at SurveyCake blog： https://blog.surveycake.com/tagged/feature or subscribe to SurveyCake e-paper to get the notifications. |
