The Leader of Taiwan's Leasing Industry Sets a Benchmark for Digital Transformation
Chief CCX effectively improves operational efficiency of businesses
In today’s digital wave, business transformation has become an irreversible trend. A market leader in Taiwan’s leasing industry (hereinafter referred to as the Client), has embraced this trend. Since 2018, the Client has been adopting Chief Cloud eXchange (CCX) service, which not only enhances operational efficiency but also provides a more stable and efficient service experience with its customers.
The Client’s transformation journey began with initial contact in February 2018. As cloud applications continued to grow, the company urgently needed a more stable network environment to serve its users. Before adopting CCX service, the Client relied on the public internet connection. However, this method couldn’t meet the increasing demands for stability and efficiency. At that time, few providers in Taiwan could offer access to public cloud service providers. Chief Telecom stood out with its unique CCX service, making it the Client’s preferred partner.
CCX service Features
Chief Cloud eXchange (CCX) is a cloud access service designed specifically for enterprises. It significantly improves connection quality for clients and allows high flexibility in network architecture adjustments according to clients’ needs. Here are the advantages of CCX:
- Enhanced Connection Quality
CCX can provide a dedicated and optimized network environment and also ensure stable and reliable connections, which is crucial for businesses relying on cloud applications. - Scalability and Flexibility
Clients can easily scale their network resources up or down as needed. Whether they’re expanding their operations or adjusting to changing demands, CCX allows seamless adjustments according to enterprise requirements. - Professional and Comprehensive Customer Service
Chief Telecom has an experienced service team that provides 24/7 customer service for enterprises.
From evaluation to testing, the entire process took around 6 months. During this period, Chief’s team demonstrated exceptional professionalism and customer service capabilities. They swiftly met customer requirements at every stage and actively collaborated to resolve any difficulties. Specifically, CCX service has delivered the following benefits: 99.9% improvement in network stability, 50% reduction in network latency, and a 100% increase in data transmission speed.
CCX Solution Excellence
During the period of introducing CCX service, Chief Telecom showed great efficiency. Even when the issues originated from upstream providers’ equipment anomalies, Chief quickly identified the cause and immediately arranged for equipment replacement after fault reporting to minimize downtime.
The Client is highly satisfied with Chief’s service, particularly appreciating the quick response from its sales representative to various needs, as well as the timely support from customer service center and technical staff during troubleshooting or configuration setting adjustment. Since 2018, the Client has not only implemented backup mechanisms but also accelerated the service expansion. Additionally, their affiliated company has also adopted CCX service. Looking ahead, the Client will continue expanding CCX service based on business needs, maintaining a leading position in the digital transformation wave.
The success story of Chief CCX service illustrates that digital transformation is not merely a technological revolution; it also involves a comprehensive upgrade of corporate culture and operational models. This case underscores the importance of embracing change and seeking innovative solutions, which enable businesses to stand out in a fiercely competitive market and achieve new heights.
How to Apply
- Apply through Chief Telecom’s sales representatives directly.
- Call Chief Telecom Customer Service Center at 070-1017-1800.
- Leave your contact methods at Chief Telecom’s official website, and a dedicated contact window will be in touch.
