Digital Service Giant Partners

A leading digital service company has established an impenetrable cybersecurity defense for its government clients using the Chief Telecom Cloud WAF solution, showcasing exceptional technical support and service integration capabilities, and setting a new benchmark for customer satisfaction.

In the wave of digital transformation, the need for robust information security is becoming increasingly urgent for enterprises. For digital service providers, who host a large volume of critical services, offering a stable and secure operating environment is central to their competitiveness. Since its establishment in 2000, the company has been dedicated to providing enterprise customers with high-level services in colocation, public cloud, private cloud, and IT outsourcing management, helping businesses focus on their core competencies and significantly enhancing their competitiveness.

To further strengthen service resilience, particularly in response to the increasingly stringent security requirements from its end-client government agencies, the company strategically adopted the Chief Telecom’s Cloud WAF (Web Application Firewall) solution in March 2024. This move not only successfully enhanced the security of its web application services but, through Chief Telecom’s professional technical support and high level of cooperation, also established a new benchmark for customer service.

Meeting Government Standards: Chief Telecom Cloud WAF Stands Out

According to a senior executive at the company, as end-clients deepen their digitalization—especially with government agencies’ strict regulations on cloud services and cybersecurity—the adoption of advanced security solutions became imperative. Previously, the company utilized services like Imperva to bolster client website protection. However, with the evolution of the regulatory environment and client needs, the urgent priority shifted to finding a more flexible, efficient, and customizable support solution.

The executive further pointed out that amidst the competition from numerous WAF products on the market, Chief Telecom’s Cloud WAF solution stood out primarily due to its deep understanding of customer needs and exceptional technical support capabilities.

Chief Telecom’s Cloud WAF solution generally offers the following service features：

1. Powered by international-grade security technology core.
2. Offers monthly subscription plans for various bandwidth needs (10Mbps~200Mbps).
3. Proxy service architecture, requiring only a DNS setting to point to the IP address allocated by Chief Telecom.
4. No additional equipment purchase, no change to the existing environment, no program installation, no modification to existing websites, and provides Always-On WAF defense.
5. Enhanced network security when combined with Chief’s private cloud infrastructure.
6. Allows for the creation of country-of-origin security access policies.
7. Provides HTTP/HTTPS web application security defense services.

Chief Telecom not only provided ample testing time but also assigned a professional technical team for full-process support, ensuring a smooth and seamless redirection process. This model of highly flexible, prompt, and cooperative technical service was precisely the advantage the company valued most when selecting a partner.

Precise Protection Meets Client Needs

A key consideration for the company before adopting Chief’s Cloud WAF was that their clients primarily needed web application protection rather than comprehensive traffic cleaning services. Many WAF solutions often bundled complex and unnecessary features, leading to increased costs or prolonged implementation processes.
The design philosophy of Chief Telecom Cloud WAF solution perfectly met this need for “precise protection.” By focusing specifically on web application layer defense, it avoided unnecessary resource wastage, allowing the company’s end-clients to achieve the required level of security in a more economical and efficient manner.

Despite the government client’s need for multi-site redirection, which meant the entire migration and testing process took approximately one to two months, Chief Telecom’s professional service team demonstrated impressive efficiency and collaborative capability throughout. The company stated that the Chief Telecom technical team was able to provide rapid, precise assistance and highly effective problem-solving for various issues encountered during the service transition—from the initial planning and mid-stage testing to the final fine-tuning—no matter the nature of the problem.

Dual Power Alliance: Boosting Management Efficiency and Customer Satisfaction

Since the adoption of Chief’s Cloud WAF solution, the company has experienced a significant improvement in management and ease of use. Through close collaboration with Chief Telecom, the end-clients now receive support from the company’s own professional technical team, in addition to Chief Telecom’s technical assistance. This “dual-power alliance” provides clients with more comprehensive and convenient technical support, effectively reducing the interface and responsibility ambiguity issues that might have occurred in the past, and truly achieving the convenience of a single point of contact.
The company’s greatest satisfaction with Chief Telecom is the “comprehensive testing and technical assistance.” This was evident not only in the detailed planning and testing before implementation but also throughout the continuous support across the entire service lifecycle. This all-encompassing professional service has earned the company the high trust of its end-clients and further solidified its leadership position in the digital service sector.

• Apply through Chief Telecom’s sales representatives directly.
• Call Chief Telecom Customer Service Center at 02-2657-6688 #136.
• Leave your contact methods at Chief Telecom’s official website, and a dedicated contact window will be in touch.