Apeiro8 utilizes Chief CCX to optimize CDN service quality and maintenance efficiency
Speed and unhindered access to the Internet are vital elements for users to constantly browse and visit websites. A content delivery network (CDN) used to disperses traffic and improve user experiences has become crucial to website experience optimization. Apeiro8 combines the self-developed ApeiroCDN platform with the Chief Cloud eXchange (CCX) service to not only simplify maintenance operations and troubleshooting procedures, but also enhance web browsing experience.
Kevin Su, the OPS manager of Apeiro8, said, “The CCX service provides stable and fast connection quality. Also, the proficiency and responsiveness of Chief professional team help us share our operational burden and manage operational risks. Our rotating maintenance engineers were therefore reduced by 1/3, which allow us to focus more on the maintenance and operation of our CDN business.
Kevin Su (middle), OPS manager and the core team members of Apeiro8 Technology Co.
Apeiro8 provides website acceleration, Anti-DDoS traffic cleaning, WAF and web security gateway services with its self-developed ApeiroCDN platform. Today, in addition to using Chief’s colocation service and AWS cloud, Apeiro8 also deploys CDN nodes around the world. More than 90% of its customers are from overseas, mainly in China and the Asia-Pacific region. As for US and European markets, they have also grown significantly in recent years.
Improvement in both availability and reliability
Apeiro8 has officially adopted CCX service at the beginning of 2021, to be closer to users with better routing through the cloud. When compared to deploying physical network, connecting the cloud to the ground can not only accelerates the provision of CDN service, but also prevent packet loss. More importantly, it eliminates the physical on-premises equipment deployment, investment, and deployment schedule, and immediately improves the CDN availability and reliability.
Before activating CCX service, Apeiro8 found that the primary and the most obvious benefit observed during the test period is the improvement of the packet drop rate. Since it runs on a dedicated routing path, you don’t need to worry about the packet loss and the subsequent routing check.
“CCX provides cross-cloud integrations and fast connection that best meet our needs. It’s not only eliminated the investment in dealing with related issues by ourselves, but also spread our business risks. When there is an abnormality, we can immediately switch to other cloud platforms and trace issues, which greatly increase the flexibility of CDN paths.” said Kevin Su.
Simplify maintenance procedures. Spread operational risks
The quality of CDN service is generally varied according to the number of network nodes. However, the quality between nodes is difficult to control, especially when the upstream ISP service provider involved, which is more complicated to solve, resulting in a time-consuming troubleshooting process.
Apeiro8 provides its customers all over the world with 7×24 support services and the Service Level Agreement (SLA). Thus, the seniority and experience have been an essential part of investments for the engineers on duty. Apeiro8 has to make a lot of effort to cultivate proficiency needed for their OPS team in order to ensure the efficiency of issue tracking and troubleshooting.
In the past, the OPS team had to continuously test the global paths to troubleshoot routing issues. After using CCX service via dedicated line, it only needs to focus on the transmission from the cloud to the ground, which significantly reduces the undesired interference and noise arisen from the transmission. Routing-related issues can be completely handled by Chief Telecom’s professional team. That helps Apeiro reduce the maintenance burdens.
Kevin Su indicated, “The routing issue usually takes a lot of manpower and technical costs. However, the technical support rotating shifts had reduced by 1/3 after we adopted CCX service, allowing us to focus more on our CDN business, such as CDN platform settings, quick response and cleaning when a website attack occurs. Most importantly, we don’t need to undertake all the pressures, but instead Chief professional team takes care of it.”
Stable Service. Professional Partner.
The deployment process of CCX service is quite fast. What you need to do is to set up policies within the cloud environment. With the assistance from Chief to adjust the cloud settings, Apeiro8 had activated the service within a week. It has been used for more than a year, and without any failure reported till now.
In fact, since Apeiro8 established, it has been using Chief Telecom’s colocation service to deploy the on-premises equipment. The active monitoring service provided by Chief NOC has also impressed Apeiro8. During a shutdown maintenance, Chief NOC team immediately made a confirmation call for the situation when they noticed that the operation was ceased, without receipt of prior notice from Apeiro8. Not many service providers would implement proactive detection, and meanwhile inform their customers, but Chief professional team made it.
Kevin Su said, “Compared to our experience in global deployment and using public cloud services, Chief Telecom’s service quality is definitely top 1. The biggest advantage is the stability.” After using CCX service, although the OPS team of Apeiro8 has reduced the workload of routing checking, it will continue to track the routing quality, which also demonstrates the superiority of CCX service and Chief support team.
Apeiro8’s customers can enjoy the multiple benefits of availability, reliability and security as well even they don’t apply for the CCX service, which is equivalent to a value-added service. Apeiro8’s sales orders have increased by nearly 50% compared to the same period last year. Next, Apeiro8 will intend to explore more CDN customers, and the demand for CCX bandwidth will be projected to increase by 1 to 1.5 times by the end of 2022. Apeiro8 also expects to provide customers with a greater user experience by utilizing Chief’s solution.