Neway Technology Corp. utilizes Chief IEPL service to assist Taiwanese companies to expand overseas market
Ensure high-speed and secure international connectivity by leveraging IEPL service
With the integration of ICT, both of intranet and extranet that businesses are relying on have been interacting with each other. Especially when expanding business overseas, the challenges that most companies face are more complex. Hence, how to ensure the speed and quality of internet connection is a top priority.
According to Neway Technology, more than half of revenue comes from overseas Taiwanese businesses. Neway is an expertise in ICT field, and it utilizes Chief’s services to boost the enterprise network performance through management and optimization, such as leveraging point-to-point managed bandwidth IEPL service to create higher efficiency.
Sam Yu (middle), CEO of Neway Technology, Rolly Lo (right), Senior Manager of Sales Department, and Gary Huang (left), Senior Manager of Technical Department.
Sam Yu, CEO of Neway Technology, said, “We have assisted many customers to activate IEPL services in Japan, Philippines, Hong Kong and China. Chief, as an international submarine exchange center in Taiwan and the network hub of East Asia, helps us to gain more resources nearby to meet our customers’ needs.”
Global one-stop service through a designated single point of contact
Neway Technology can tell that Taiwanese businesses have been moving operations overseas since Southeast Asia have emerged rapidly over the past decade. In terms of network connectivity, the most common issue is that the local network infrastructure and ICT abilities are far less ideal than Taiwan. What Neway Technology to do is to cooperate with local telecom operators and deploy a local data center site, expecting to leverage technology optimization to cope with the lack of resources.
For instance, a Taiwanese company has two service points in Vietnam. Even though its factory and the subsidiary are both located in the same area, it still cannot apply for a dedicated line due to the limit on local resources. What it can do is to use networking devices to synchronize internal data and information. However, it usually requires larger data transfer capacity, which also lead to a slower internet connection. Neway Technology enables the Taiwanese company to enjoy a larger transfer capacity without changing network bandwidth through data compression and data deduplication technologies.
With these experiences of assisting overseas Taiwanese businesses to solve network issues, Neway Technology has realized and had more confidence in Chief’s services in response to the needs of internationalization. “Compared to most telecom companies in Taiwan, Chief is the only one continuously providing various services to fulfill overseas customers’ needs, and Chief also provide a one-stop service through a designated single point of contact to solve cross-country networking issues.” Said Sam Yu, CEO of Neway Technology.
In addition to providing circuit services that all telecom operators can do, Chief’s unique position – the geographical center of East Asia makes it stand out from the other telecom companies. 90% of Asia region submarine cables have landed in Taiwan, and most international service providers are located in Chief’s Nei-hu IDC. To Neway Technology and its customers, it’s much easier to obtain resources when they are closer to the data center. Chief, as a result, truly becomes the first-choice international network partner.
IEPL service enables local network access for overseas businesses
The first case Neway Technology applied for its customer is the IEPL service, providing direct connection between Taiwan and Japan. The R&D team of this customer has developed software on Google cloud and also has some of critical data stored in Google cloud data center in Japan. There are, however, some challenges to be considered, like unstable internet connection and the security and confidentiality concerns of R&D activities, which require additional encryption protection.
In fact, this client has been using Chief’s IDC colocation service. Therefore, once the client makes a request to a service, Chief can quickly complete the provisioning of network interconnection. In terms of network, it seems that Chief assists the client to apply for a local dedicated line in Japan and connect the data center in Taiwan through IEPL. In this way, the client can enjoy the benefits of Japan domestic internet connection in Taiwan, which at the same time meets its needs for speed and confidentiality.
Sam Yu, CEO of Neway Technology, indicated that the IEPL (International Ethernet Private Line) is an end-to-end, managed bandwidth service, allowing the enterprises in Taiwan can use overseas network services easily. The higher scalability and convenience of IEPL service are beneficial to Taiwanese businesses for expanding overseas markets and business operation.
In addition, Neway Technology is one of Chief’s colocation customers. By leveraging Chief IDC’s abundance network resources, it’s easier to provide customers a wide variety of services and interconnection service to access multiple internet service providers.
Demonstrate soft power with professional services
The cooperation between Neway Technology and Chief was starting from an OTT (Over the top) company, who has been using Chief’s IDC colocation service to begin its business in Taiwan. The OTT company was requesting for local technical services, such as IT support engineers, equipment procurement, network planning, troubleshooting and maintenance. Neway Technology has therefore become its network operation team in Taiwan, in charge of more than 60 racks installation and maintenance.
Chief’s IDC operation team is very professional and proactive. Neway once asked for circuit replacement since there was an abnormality occurred in equipment during night time. Chief IDC operation team not only tracked the replaced circuit status but also asked whether any assistance was needed after the issue fixed
The long-term cooperative relationship between Neway Technology and Chief Telecom has formed a unique collaboration mode. Both parties, including Neway team and Chief Sales, Engineers, Customer Service representatives, use communication software to react in real time and respond to current issues, which makes team communication more effective. During non-working hours, Chief’s NOC and Customer Service Dept. can still provide 7×24 Customer Service.
“The product is dead while the service is alive. This is exactly our soft power that enables us to upgrade the products and create unique advantages. Likewise, Chief’s soft power – customer service is of a great help to us to resolve customers’ network issues easily and smoothly,” said Sam Yu, CEO of Neway Technology.